FAQ

We sell retro video games that are meant to be played, not locked behind glass. SillyJoystick exists to get classic games back into the hands of everyday gamers at prices that make sense. No museum pieces here — just great games ready for another run.

We don’t authenticate or certify originality, and some games may be reproductions. Our mission isn’t grading, sealing, or framing — it’s playability. If it boots up and lets you relive the fun, it’s doing its job.

Every SillyJoystick game goes through a lovingly over-the-top handling process:

• Each game is tested, admired briefly, and respectfully acknowledged for its years of loyal service.
• The cartridge is gently cleaned and placed on a soft, metaphorical pillow (the good kind).
• It is then carefully packaged like it’s heading to its forever gaming home — because it is.
• We whisper, “Enjoy the game,” and send it on its way across the world.
• If anything goes wrong along the journey, just contact us within 60 days and we’ll send a replacement — no drama, no boss fight required.

Think of purchases like saving your game — once it’s locked in, there’s no rewind. We don’t offer refunds or exchanges, and all sales are final. If your game has a real issue though, contact us within 60 days and we’ll help resolve it, which may include a replacement.

Absolutely. Games deserve to travel the world just like gamers do. We ship worldwide and proudly support players everywhere.

Shipping is always free. One game or ten, same deal. We hate surprise costs as much as you do, so the price you see already includes shipping.

Most orders arrive within 2–3 weeks. Retro games move at retro speeds — but they always get there.

If something goes wrong, just reach out. Contact us within 60 days and we’ll make it right with a replacement. No arguing, no fine print, no side quests.

We don’t operate stores on Etsy or eBay ourselves, but we’re friendly with sellers there who share the same love for retro games. SillyJoystick.com is our home base and where you’ll find our full selection.

SillyJoystick is for people who want to play games, not overthink them. If you care more about pressing Start than debating collector details, you’ll feel right at home here.

Once you place an order, your game is tested, carefully packed, and prepared for shipment. After that, it’s off on its journey to a new gaming home. Most orders arrive within 2–3 weeks.

Tracking information is provided when available. Some international shipments like to play hide-and-seek with updates, but rest assured — your game is moving.

No stress. If your game isn’t working as expected, contact us within 60 days of purchase and we’ll take care of it with a replacement.

If your game arrives damaged, reach out to us within 60 days and we’ll work with you to resolve it. Stuff happens in transit — we’ve got your back.

Return requirements depend on the situation. If a return is needed, our support team will let you know exactly what to do. Each case is handled individually to keep things fair.

Retro games were released in different regions such as NTSC and PAL, and those versions don’t always look the same. Cartridge shells and artwork can vary by region and production run. While appearances may differ, every game is tested and ready to play.

If you need help at any point after ordering, just contact our support team. We usually respond within 24–36 hours and don’t believe in robot replies.

If you need to make a change, reach out as soon as possible. Once an order ships, changes or cancellations may not be possible — but we’ll always try to help where we can.

International shipping can sometimes take a little longer than expected. If things seem unusually delayed, send us a message and we’ll look into it.

Just this: we’re gamers too. If something feels off, confusing, or not quite right, reach out and we’ll help however we can. Our goal is simple — get games into your hands and keep the fun going.